Return & Refund Policy

Eligible refund situations

Contact us promptly if:

• You received the wrong item.
• An item was missing from an order you picked up or received.
• An unopened item was damaged before handoff or is defective.
• We cancelled your order before fulfillment because an item was unavailable.
• A delivery or shipping order could not be completed for a store-controlled reason.

Please contact us within 48 hours of pickup or delivery with your order number, receipt, and photos if the issue involves damage, incorrect items, or packaging.

Non-refundable situations

• Opened, chilled, altered, or partially consumed alcohol.
• Buyer remorse, taste preference, or accidental ordering after fulfillment.
• Final sale, clearance, allocated, or special-order items marked as non-returnable.
• Orders refused because the recipient or pickup person is under 21, intoxicated, unavailable, or unable to present valid ID.
• Delivery failures caused by incorrect customer address or contact details.

How to request a refund

1. Call or email us with your order number and a short description of the issue.
2. Keep the product, packaging, and receipt until we provide next steps.
3. We will review eligibility under this policy and applicable alcohol laws.
4. Approved online payment refunds are issued to the original payment method.

Refund timing

For Stripe online payments, approved refunds are submitted through Stripe to the original payment method. Your bank or card issuer controls when the credit appears, commonly within 5 to 10 business days after processing. Pay-at-store refunds, when approved, are handled in store according to the original payment method and register process.

Partial refunds and substitutions

If only part of an order has an issue, we may approve a partial refund for the affected item, offer a replacement, or offer store credit when allowed by law and accepted by the customer.

Cancellations

Cancellation eligibility depends on order status, payment method, and whether the order has already been prepared, picked up, delivered, or shipped. Review our Order Cancellation Policy.

Delivery, pickup, and ID-related failures

Alcohol orders require valid government-issued photo ID from the person receiving or picking up the order. If we cannot complete the handoff because ID is missing, expired, unreadable, does not match the person, shows the person is under 21, or the person appears intoxicated, the order may be cancelled or returned to the store. Refund eligibility is reviewed case by case and may exclude delivery, restocking, or other non-refundable costs where allowed.